AIDS Services of Austin
  • 11-Oct-2018 to 23-Nov-2018 (CST)
  • Access Services
  • Austin, TX, USA
  • Hourly
  • Full Time

Benefit Eligible

Are you passionate about helping people living with HIV/AIDS? AIDS Services of Austin is looking for a friendly, patient, and compassionate individual to be the new Client Services Specialist!

The Client Services Specialist is the face that greets our clients when they walk through the door, and helps them get the answers to their questions. We value minimizing the stress of our clients, and you will be able to provide information that helps a client in a moment of stress. We are looking for someone who is experienced with multi-tasking, asking questions, learning new information, and holding institutional knowledge about our organization. This dynamic position is the department expert on local HIV resources and ASA programming. The Client Services Specialist would ideally have some experience working with people from a variety of backgrounds, and personalities. If you are passionate about engaging with the community and enjoy nonprofit work, then we are looking for you!


Ideal Candidate Profile:


  • You are a professional juggler. You are experienced with multi-tasking, can handle multiple calls and in-person conversations at the same time. You greet everyone with a smile and respect no matter how much is on your plate.
  • You love being a wealth of information. You're an information sponge. You pride yourself on being a reliable source of information and for both clients and service providers.
  • You seek out new adventures. Every day is a different day in this role, with new puzzles, challenges and joys. When you have down time, you love thinking up new projects and ways to help our clients.

A successful Client Services Specialist must be willing and able to:

  • Work with people from a variety of backgrounds and personalities
  • Ask questions, learn new information, and hold institutional knowledge about our organization and services 
  • Provide clear information to clients and service providers
  • Operate according to programmatic standards
  • Function within the Agency's policies and Procedures as outlined in our Personnel Handbook

You have:

  • A high school diploma or GED.
  • At least one year applicable work experience.

Kudos for:

  • Experience working with individuals of diverse cultures, ethnicities, sexual orientations, and gender identifications
  • Some experience with reception positions, ideally in a health-related field
  • Bilingual/bicultural skills (English/Spanish)
  • Experience with MS Suite/ computer literacy
AIDS Services of Austin
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