AIDS Services of Austin
  • 10-Sep-2018 to 09-Oct-2018 (CST)
  • Access Services
  • Austin, TX, USA
  • Full Time

Are you passionate about helping people living with HIV/AIDS? AIDS Services of Austin is looking for a friendly, patient, and compassionate individual to join our Eligibility & Intake Team as an Eligibility & Intake Specialist!

Our Eligibility & Intake Specialists work with clients to facilitate their entry to case management and other services at ASA. You would help connect clients to resources in our agency and in the community. Our Eligibility & Intake team completes necessary documentation with clients so that they can remain in services, and help coordinate services for clients across the agency.

We value minimizing the stress of our clients, and your communication and organization skills would help make entry to services a breeze! We are looking for someone who is experienced with multi-tasking, self-direction, and skilled at organizing their workflow of paperwork and data entry. The Eligibility & Intake Specialist would ideally have some experience working with people from a variety of backgrounds, and personalities. If you are passionate about engaging with the community and enjoy nonprofit work, then we are looking for you!


Ideal Candidate:

  • Should have some experience with customer service or people-facing positions, ideally in a health-related field.
  • Must enjoy working with people over the phone and provide excellent in-person customer service.
  • Prides oneself on being organized and detail-oriented.
  • Can communicate effectively with a range of personalities to accomplish a clear goal.
  • Enjoys keeping busy with a broad range of tasks and juggling different priorities.



  • A high school diploma or GED.
  • At least one year applicable work experience.



  • Experience working with individuals of diverse cultures, ethnicities, sexual orientations, and gender identifications
  • Bilingual/bicultural skills (English/Spanish)
  • Experience with psychosocial assessments, mental health, substance use, HIV disease or combination of these
  • Experience with MS Suite/ computer literacy


AIDS Services of Austin
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